Hardware Service & Support

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Please feel free to ask for up-to-date information on our hardware products and software packages. We would also like to let you know that you may request our help if there are any technical problems and questions.

You can reach our support as follows:
Hotline +49 (0)89-558 909 6-0
E-Mail: support@fluidyna.de

To download new program versions, patches or user manuals, we will be pleased to provide you with the access data to our FTP server after having received your request.

 

 

Bronze Silver Gold

24/7 Monitoring

nein ja ja

Registration of Performance Data

nein ja ja

Backup Monitoring

nein ja ja

Monitoring of Result Records

nein ja ja

Process Monitoring / Automated Fault Correction

nein ja ja

Security

ja ja ja

Patch Management (System and Office Updates)

ja ja ja

Security and Update Checks

ja ja ja

System and Network Monitoring

ja ja ja

Advanced Service Supervision

ja ja ja

Helpdesk

ja ja ja

Ticket System

ja ja ja

Tele-Controling / Telemaintenance via ssh or ipmi

nein ja ja

On-Site Service

nein nein ja

Telephone & Remote Support by experienced system engineers (defect support/non-defect support) 5h/month remote support

nein ja ja

Inventory and Audits

ja ja ja

Hardware Management – delivery condition

ja ja ja

Software Management / Software Audit

nein ja ja

Documentation

nein ja ja

Monthly Reporting

nein ja ja

Computenodes / Workstation

nein nein ja

Server Administration

nein nein ja

Status Overview – has to be set up

nein nein ja

Patch Management

ja ja ja

Installation Server

nein nein ja

Backup

optional optional optional

Online-Backup incl. Monitoring

optional optional optional

Image and Disaster Recovery Desktop

optional optional optional

Image and Disaster Recovery Server

optional optional optional

Reaction Time Hardware / Software

optional optional optional

Reaction Time Server

optional optional optional

Reaction Time Desktop

optional optional optional

On-Site Exchange Service 5/9/4 via Partners

optional optional optional

 

Personal contact:

Michael Rechenmacher
Sales Manager HPC
Phone: +49 (0)89-558 909 6-14
Michael.Rechenmacher@fluidyna.de
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